At J Henry, how we say things matters.

“Hello, ________________? (Handshake) My name is ________________, I’ll be you Cutting/Color Specialist today. I’m going to take you back so we can begin your consultation"

(Walk guest back)

“Would you like a Treatment Haircut/Haircolor or just the regular?”

(Whats a Treatment Haircut/Haircolor?)

“A Treatment Haircut/Haircolor includes a customized deep conditioning treatment that addresses your most challenging haircare needs. We can upgrade you to a Kerastase Fusio-Dose and address multiple haircare needs for only an additional $35. Would you have time for that during your visit?”

“You mentioned that you enjoy wearing your hair sleek/smooth (Wavy/Curly). Would you like to upgrade your blow dry to include a flat Iron (Curling Iron) service, its only an additional $20. Do you have time for that today?”

“It was a pleasure seeing you today. These are the products I used to create your look today. (show products) I would like to see yo again in 4/5/6 weeks. ”

(Exit front house quickly and gracefully)

To maintain this look I need to see you again in 4/5/6 weeks. That brings us to (date). Does the same time and day work for you?

(Secure reservation)

“I would love to have more guests like you! Here are 3 Referral Cards worth $60 to you and a $welcome gift worth over $100 to each friend you refer!

"These are the products I used to create your look today"

(Im going to use what I have at home.)

​"Are you aware of our product swap program?"

​(No.)

​"If you decide that you are unhappy with the products that you are currentley using and would like to swap them out for homecare that we carry, just bring them in and we will give you 20% off your entire J Henry homecare purchase that day."

(What’s an Associate/Associate Program?)

“We are a teaching salon and our Associate program is the equivalent of a Masters degree in our industry. All of our Associates go through 40 weeks of training while assisting to earn a place on our salon floor.”

(What’s a level system?)

“Our levels are determined by the demand on our Specialists time. The higher their demand, the higher their level and pricing. All of our Specialists have gone through our 40 week Associate Training program to earn a place on our salon floor. Do you mind if I ask what you are accustomed to paying so that I may help you choose the level best suited for you?”

(How are you doing?)

I am doing great! I just received a Promotion!

(I am happy that you earned a promotion, but what does that mean for me? or Does this mean you are charging more?)

"First, I would like to thank you. It's because of guests like you that I was able to earn this promotion. My prices have only increased by $6."

​(I'm sorry but I can no longer afford you.)

"Thank you for letting me know that, I really appreciate your honesty. I am sorry that you cannot take my promotion with me. Let me introduce you to ________________, they are a Specialist at my previous level and I think you would enjoy them."

(Someone likes or comments on a guests selfie, creating the perfect opportunity for you to gain a new guest by private messaging the following)

Hi ________________! I noticed you commented how much you like ________________'s hair on her selfie post! I am her hairdresser and I am so happy you like my work! ________________ is one of my favorite guests, and I know her friends would be fun to work with, so I would love the opportunity to do your hair too! Because you know ________________ you will also receive $20 off your first haircut with me at the House of J Henry in Portland. Just message me when you’re ready to book and I’ll get you in at a time convenient for you!

Thank you for visiting us, It was a pleasure meeting you! We hope you enjoyed your visit. Please let us know if there is anything we can do for you now or in the future.

Warmest Regards,

Associate Name & Specialist Name

Hello (Name),

​I have been thinking about you and have not seen you in a while. I would love to catch up and offer you a complimentary deep conditioning treatment at your next visit. You can schedule online at www.HouseOfJHenry.com or by phone at 207.358.7555.

I can't wait to see you!

Specialist Name